Blocked numbers and scrub services

What they do

Before an agent sends its first text to a new contact, Mav checks the number against your Blocked Numbers and any scrub service you turned on. If the number is on a list, Mav doesn't text or call it. The contact is still saved, and its timeline shows Filtered.

Both live under Settings › Filters, on the Scrub Services and Blocked Numbers tabs. Only Managers see Filters.

Scrub services

Mav checks numbers against two do-not-call services: Blacklist Alliance and DNC.com. You need your own account and API key with each.

1. Open Settings › Filters › Scrub Services.
2. Switch the service on and paste its API key.
3. Click Save changes.

A number a service flags is added to your Blocked Numbers, so you can see it there and unblock it if it was a mistake.

Blocked numbers

To block a number, open Settings › Filters › Blocked Numbers, enter it under Phone and click Block number. To unblock one, click Unblock on its row. The list shows each number and when it was blocked, newest first.

If your own phone is on the list, Send a test on an agent won't reach you until you unblock it.

When the checks run

Mav checks a number once, before the first text of a new conversation. The checks don't apply:

• When the contact texts or calls your Mav number first.
• To a conversation already under way. Blocking a number mid-conversation doesn't stop it.

Unblocking a number doesn't restart a contact who was Filtered. The contact needs to come in again, from your vendor or a file import.

What you see

A filtered contact shows Filtered on its timeline, and your exports show its status as Blocked. The reason, like a blocked number or a DNC.com match, goes out with the Filtered event to your outbound webhooks. A contact Mav can't text for other reasons, like an invalid number, shows Undeliverable instead. See A contact isn't getting texts.

Blocking a whole source

Mav has no screen for blocking a marketing source. To stop a vendor's leads, clear the agents on that source or remove it; see Marketing sources. To have Mav filter every lead from a source, contact Mav support.