You didn’t get into insurance to run a call center.
Captive agents at multiple carriers compete on the same corporate leads at the same time. Here is what five agency owners say happened when Mav started working theirs.
The problems they were trying to solve
In their words, then in ours.
Ulysses Campos · Farmers
“Getting in contact with the leads we were already paying for.”
Plenty of prospects, most of them not answering calls or voicemails. Mav texts every lead the second it lands and keeps the conversation moving while the producers quote and close.
ContactabilityTim Ollson · Farmers
“There simply weren’t enough hours in the day.”
A newer agency where every lead mattered and every hire was a big investment. Mav took the follow-up, the texting and the older prospects off his plate, so capacity grew before the next employee did.
Scale without adding to your payrollEric Roth · Agency owner
“Phone calls left and right.”
All-manual outreach with no automation. Now any uploaded list turns into transfers that arrive in packs, and the agency is busier for it.
Warm transfersAngela Gaeta · Gaeta Insurance
“The leads were good. The follow up was the gap.”
Producers, a telemarketer, some automations, and leads going cold after day two because nobody had the bandwidth to nurture them. Mav works them until they’re ready.
Full cadenceContactability
Getting in contact with the leads we were already paying for.
The moment a corporate lead lands, the clock starts, and the agent at the next office is on the same clock. Mav starts the conversation in seconds, on script and on brand, and answers replies at night, on weekends and in the middle of your busiest Tuesday.
“We’ve been able to connect with more prospects than we were before, and those additional conversations have resulted in new policies that we likely would have missed.”
Ulysses Campos
Farmers agency owner
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1 Speed-to-lead in seconds
Every corporate lead gets a text the moment it hits, before it sits in a queue or a competitor’s producer gets there first.
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2 Contactability prioritized
More prospects reached, more conversations started, more policies from the leads you were already buying.
Scale without adding to your payroll
There’s only one you.
Everybody wants telemarketers. Jason Fleming has them, and at some point they get expensive. Mav adds contact capacity for licensed staff without adding the payroll, which is how his agency is writing over $300K a month in P&C premium, and kept scaling for the two years he’s been with Mav so far.
For a newer agency, the math is sharper. Every hire is a big investment, so Tim Ollson grew capacity before adding an employee, and bought more leads because he knew every one of them would get immediate, consistent follow-up.
“I can add contact capacity for my licensed staff without adding all the payroll costs. It becomes very cost-effective.”
Jason Fleming
Farmers agency owner, Plano, TX
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1 Contact capacity without telemarketer payroll
Scale the conversations your licensed staff receive without scaling the people who chase them.
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2 Grow before the next hire
Newer agencies increase lead volume with confidence, knowing the follow-up is handled even when the owner is busy with clients.
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3 Bind rate that moves your tier
Same lead spend, more bound policies. That’s the difference between Power Producer, Elite, and everything below.
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4 Solo agents, or your whole district
District managers can put every agent in the territory on Mav. One system, one scoreboard.
Warm transfers
Not a replacement for your sales team. More conversations and more premium for it.
Mav bridges the gap between the lead and the producer. It engages by text, qualifies, and when the prospect is ready to talk it transfers them warm to a licensed producer, with the details already collected. Producers stop chasing cold leads and get straight to the quote.
Customers sometimes mention Rebecca, the Mav persona, on the handoff. Angela Gaeta’s team tells them she’s a representative for the agency, and the customer is already warmed up. Eric Roth’s producers just know the calls come in packs.
“Mav isn’t a replacement for a strong sales team. It’s a tool that helps your team have more conversations with qualified prospects.”
Ulysses Campos
Farmers agency owner
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1 Warm transfer to a licensed producer
Not a callback request or a task in a queue. Mav calls your producer and the customer at the same time.
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2 Already warmed up
Vehicle, drivers, household, intent, all collected before anyone on your team picks up.
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3 Strong close rates on transfers
The producers’ time goes to people who have already responded and are ready to have a conversation.
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4 “Would customers be turned off knowing it was AI?”
Angela’s only concern before starting. It went away quickly and has not been a problem at all.
Full cadence
The leads were good. The follow up was the gap.
The leads that don’t convert in the first two days used to sit in the CRM. Mav runs the full follow-up cadence on every one of them, so they stay in the nurture cycle and come back around.
“If you are buying leads and not nurturing them past the first two days, you are leaving money on the table. Mav fills that gap without adding headcount.”
Angela Gaeta
Owner, Gaeta Insurance Agency, former Farmers agency owner
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1 Follow-up your team can’t possibly run
45 to 60 days of cadence on every lead, at the same discipline, without a producer running out of time after dial 200.
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2 Nights, weekends and older leads
The ones Tim Ollson said were hardest to stay on top of. Mav works them the same way it works a fresh lead at 10am.
In their words
Real Mav customers share their experience
Verbatim, from captured interviews and one conference stage.
“I’ve been using Mav’s AI call center for two years, and it’s been a game changer for us. It’s really helped us scale, and it’s given us amazing lead efficiency that we just didn’t have before.”
Jason Fleming
Farmers agency owner, Plano, TX
“We’ve been able to connect with more prospects than we were before, and those additional conversations have resulted in new policies that we likely would have missed.”
Ulysses Campos
Farmers agency owner
“Anytime I upload a list, we’re getting phone calls left and right, being transferred over to us.”
Eric Roth
Agency owner
“It’s given me confidence to invest in more marketing because I know every lead is going to receive immediate and consistent follow up.”
Tim Ollson
Farmers agency owner
“We went from hoping leads would convert to having a system that works them until they are ready. That shift in confidence changes everything.”
Angela Gaeta
Owner, Gaeta Insurance Agency, former Farmers agency owner
“Instead of worrying about who I forgot to call, I know every lead is being worked. That allows me to spend my time selling, servicing clients, and growing the business.”
Tim Ollson
Farmers agency owner
Learn more about how captive agents are using Mav
See Mav work on your leads.
“If you’re serious about growing your agency, you need a system that follows up with every lead every time.”