Mav is owned and operated by Mav Automation Ventures, Inc. For simplicity now and in the future, the plural pronouns “we”, “our”, and “us” are used in this document to refer to Mav Automation Ventures, Inc.
We all expect that the messages we want to receive will reach us, unhindered by filtering or other blockers. Towards that end, we strive to work with our customers so that messages — whether SMS, MMS, or chat — are sent with the consent of the message recipient, that those messages comply with local laws (Telephone Consumer Protection Act of 1991 [TCPA] in the United States), and measures of fairness and decency. A summary of the TCPA rules can be found here (PDF).
Navigating the path to proper consent for messagaging can be complex. That's why we have created this Messaging Policy to help Mav customers stay compliant.
We built Mav with the goal of automating TCPA Compliance, opt-in compliance, and opt-out compliance. We pride ourselves in being one of the only automated texting solutions that goes above and beyond to provide our customers with the tools and data they need to feel confident in their compliance.
Prior to sending the first message, you must obtain consent from the recipient of the message. Consent also requires the recipient to be made aware of the type of messages they will be receiving. You will need to keep a record of this consent, such as a copy of the document or form that the recipient signed/completed as well as the timestamp.
If you do not send a welcome message to the recipient within 30 days of receiving the consent, then you will need to re-confirm consent (see “Double Opt-in” below).
The consent applies only to your entity and to the specific use or campaign for which the recipient consented. Messages from any other companies or brands you may own or campaigns will require separate consent.
Double opt-in is a two-step process:
Mav will automatically generate a relevant and personalized double opt-in message that identifies you or your customer as the sender. Mav will also store and timestamp the recipient's opt-in. Customers can subscribe to a webhook for the double opt-in event so that the double opt-in consent can be stored in your own database to assist you in coordinating other messaging campaigns.
Mav automatically drafts the initial message so that the TCPA compliant messaging includes the following: “Reply STOP to unsubscribe,” or the equivalent using another standard opt-out keyword, such as
Additionally, beyond handling all required TCPA compliant opt-out keywords, Mav goes above and beyond the industry requirements for opt-outs. Mav maintains a natural language model that detects the intent of an individual wanting to opt-out. For example, "Please don't message me". Even though this doesn't include a required opt-out keyword, Mav is able to detect this is as an opt-out request and processes it accordingly.
Lastly, similar to opt-in, Mav also stores and timestamps the opt-out. Customers can also subscribe to a webhook for the opt-out event so that the opt-out can be stored in your own database and the opt-out can be propagated to any additional messaging campaigns.
Questions about this messaging policy? Please [email protected] and we’ll be happy to answer them!