Resources
Mav Next Knowledgebase
Learn more about how Mav Next works, what to expect in your first week, how to integrate with your tech stack, and troubleshoot issues.
Getting started
Read once, when you start. How Mav works a lead, and what to set up in your first week.
Features
What each part of Mav does, and the settings behind it.
- Engagements and sessions How Mav organizes a conversation, what each status means, and how follow-ups are timed.
- Transfers and callbacks How the agent gets a ready contact onto a call with your producer, and what happens when no one is free.
- Conversions: quoted and sold How a contact gets marked quoted or sold, by Mav, by your team, from a file or from your own systems.
- Team roles and permissions What a user, a manager and a Mav admin can each do, and how to invite and manage your team.
- Marketing sources Connect a lead vendor, choose which agents its leads go to, and give the vendor its posting URL.
- Outbound calling Let Mav call quiet contacts as part of its follow-up and connect the ones who pick up to your reps.
- Blocked numbers and scrub services Keep Mav from texting numbers you block, or numbers a do-not-call scrub service flags.
Integrations
Lead sources, webhooks, the API and the systems Mav talks to.
Troubleshooting
When something looks wrong: what to check, and what Mav is doing.
- A contact isn't getting texts What to check when a contact has no conversation, and the rules that hold or stop a text.
- A webhook was turned off Why a lead box gets disabled, what the email means, and how to get it running again.
- A transfer didn't connect What Mav does when a call to a contact or a rep fails, and how to read the call events.
Support
The API docs, what is new, common questions, and how to reach us.
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Still have a question?
Email our support team about anything in your account, and we will get back to you.