Want to grow, but servicing is cutting your margins?
ID cards, endorsements, billing questions, coverage changes: Mav’s servicing strategy handles the routine requests in the same thread your customers already text, so your CSRs spend their day on the work that needs a person.
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The second payroll
The requests that drain a CSR’s day, handled in the thread.
Servicing is the payroll that grows with the book and rarely writes new premium. Mav Servicing takes the routine requests through the same connectors into your AMS and carrier portals that power quoting and renewals today.
ID cards and proof of insurance
Requested by text, delivered in the thread, any hour of the day. No callback, no portal login.
Endorsements without the phone tag
New car, new driver, new address. Mav gathers what the carrier needs and hands your CSR a request that’s ready to review.
Billing questions, before they become lapses
Due dates, failed payments, expiring cards. Answered at 9pm, not the next business day, and escalated when a policy is at risk.
A licensed person when it takes one
Coverage questions that need a licensed answer get a licensed person, with the context already in hand. Your team steps in only when it’s actually needed.
In the meantime, Retention & Renewals is live today: the playbook that keeps the policy on your books in the first place.