Improvements and fixes
- Improvement
Improvements
- When a contact gives a general time like "in the evening" or "tomorrow midday", the agent books the call without asking for an exact time. It picks a set time for each window, checks it against your transfer hours, and offers the nearest open time when no rep works that window.
- When a contact sends a second text before the agent replies, the answer in the first text is saved before the agent responds to the rest.
- Every page in the app now has its own browser tab title, so tabs and history are easier to tell apart.