Callbacks that follow your transfer hours
- Bug Fix
- Improvement
The agent shares your transfer hours when a contact asks for a closed time, offers an open one, and never books a call at closing.
When a contact names a callback time outside your transfer hours, the agent now says what the hours are, in the contact's local time, and offers the nearest open windows. It reads the hours from your account, so it never guesses.
How transfers and callbacks work
Improvements
- A texted "call me later" now books a callback. The booking is checked against your transfer hours and shows as Phone Call Scheduled on the timeline.
- When an auto contact also wants home insurance, the agent says the licensed agent will cover home on the call. The request shows under Properties on the contact, and the rep's whisper adds "They also want a home insurance quote."
- A reply full of quote details now counts as a yes. The agent records what the contact already gave and asks only for what is missing.
Bug fixes
- A callback can no longer be booked at closing time. It must start at least two minutes before transfer hours end, so the call dials instead of falling back to a text.
- Missed-call notifications in Google Chat no longer fire for outbound sequence calls that lasted more than two minutes.