Improvements and fixes

  • Compliance Update
  • Improvement
  • Bug Fix

Improvements

  • Mav now names your business by its DBA, then the account name, in every text and call, including the greeting, voicemail and the opt-out text.
  • Call transcripts and recordings now have personal details hidden, like card numbers, Social Security numbers and license numbers. Recordings stay hidden until the redaction is done.
  • When reps are unavailable at a callback time, the agent names the call it booked before it apologizes and offers a new time within your hours.

Bug fixes

  • The "calling you now" text is sent even when the call connects before the text turn.
  • A contact who asks the agent to write differently, in a pirate voice or all caps, keeps getting the agent's normal voice.
  • A "yes" to "are you still renting?" now saves rent, not other.

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