# Your first week

The five things to set up so Mav can work leads and reach your producers.

Work through these in order. Each takes a few minutes.

## 1. Set your transfer hours

Open **Settings › Phone Settings › Hours**. Turn on each day you take calls and set the start and end times, or tick **24 hours**. Times follow your account timezone, which you set under **Settings › Account**.

Mav only transfers, and only places its own follow-up calls, inside these hours. Outside them the agent books a callback instead. Six federal holidays close the hours automatically: New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving and Christmas.

## 2. Add the number your reps answer

Under **Settings › Phone Settings › Setup**, enter the **DID number**, the direct line Mav dials to reach a producer on a transfer. Format it like `415-555-0100`. A marketing source can carry its own transfer number, and a lead can too; Mav uses the most specific one it has.

## 3. Connect a lead source

Open **Marketing sources** and click **Add source**. Pick your vendor from the directory, or choose **Custom (not in the directory)** for anything else. Choose which agents the source routes to. Then click **Integration** on the source and give the posting URL to your vendor. Only `phone` is required; everything else the vendor sends is kept on the contact under **Properties**.

Watch the first leads land under **Marketing sources › Debug**, which keeps every incoming payload for 90 days. See [Marketing sources](/knowledge/features/marketing-sources) for routing and managing sources, and [Lead sources and marketing webhooks](/knowledge/integrations/lead-sources-and-marketing-webhooks) for what to send.

## 4. Import the leads you already have

Under **Settings › Imports**, click **New import**, choose **Contacts**, pick the agent, and confirm you have written consent to text these people. Download the template, fill it in, and upload it. The first row must be column headers and one column must be the phone.

Imports run up to 500 contacts per account per day. Anything over that waits for the next business morning so your reps are not flooded.

## 5. Invite your team

Under **Settings › Users**, click **Invite teammate**. Give each person a name, email, phone, role and timezone. They get a welcome email with a link to set a password.

A **User** can see contacts and conversations. A **Manager** can also change settings, invite people, import, export and mark conversions. See [Team roles and permissions](/knowledge/features/team-roles-and-permissions).

## Send yourself a test

Open an agent and click **Send a test**, then **Text me** or **Call me**. The test goes to the phone on your own profile and skips the quiet-hours hold, so you can try the whole conversation right away.